![]() Another loved one added: “The customer service was great, but it was a bit closed off.” Although reporting issues of understaffing, one loved one wrote: “Follow-up care was good.” ![]() The four loved ones polled by at the time of this writing generally approved of the facility, specifically praising the level of family participation, its discharge planning, and counseling options. While reviewers tended to praise the facility’s staff, some criticized long wait times and the facility’s cleanliness. ![]() Offering similar feedback, 119 individuals on Yelp gave the facility an average rating of 2.5 stars. On Google reviews, 399 individuals gave the hospital an average rating of 2.6 out of five stars. While secondary sites did not review the behavioral health department specifically, secondary review sites yielded moderate feedback for the hospital in general. However, there was very little personal involvement,” the survey respondent wrote. ![]() The other reviewer also appreciated most elements of the facility, submitting five-star ratings for the facility’s family participation, treatment for co-occurring disorders, and the staff’s level of training and experience however, the alum gave a low one-star rating for the facility’s counseling options. It was a good place and I would recommend it,” the alum wrote. One survey respondent praised all aspects of the facility, offering perfect five-star ratings for the facility’s counseling options, discharge planning, its ability to treat co-occurring disorders, and the level of family participation. The two former patients polled by at the time of this writing shared mostly positive feedback for the facility, though they did also offer some criticisms. There is currently no information provided by the facility regarding its living arrangements and related offerings however, the six individuals polled by to date felt the facility was well-maintained. Staff’s Level of Experience and Training: 4.67/5 The six individuals polled by at the time of this writing praised the aptitude of staff members. Mental health outpatient programs also involve therapy sessions, as well as medication management and alternative therapies, such as pet and music therapy.īanner Desert Medical Center’s behavioral and mental health programs are facilitated by a team of psychiatrists, psychologists, psychiatric nurses, state-licensed professional counselors, and behavioral health technicians. In addition, patients attend relapse prevention classes, learn stress management skills, and participate in group, individual, and family psychotherapy. The chemical dependency outpatient program also emphasizes 12-step involvement. Utilized as both a stand-alone program for individuals who do not require hospitalization and a “step-down” treatment after inpatient care, Banner Thunderbird Medical Center’s age-specific outpatient programs are available for both substance abuse and primary psychiatric disorders. Once a patient is stable, clinicians may encourage patients to transition into one of the facility’s outpatient programs. Electroconvulsive therapy (ECT) may also be utilized to treat severe depression, and patients participate in dialectical behavioral therapy (DBT). Individuals with a primary psychiatric concern or co-occurring mental health disorders also receive ongoing psychiatric evaluations and medication management. If necessary, medication-assisted treatment (MAT) may also be utilized to help facilitate detoxification and minimize the discomfort of withdrawal. Banner Desert also introduces patients to 12-step philosophies and practices, and patients attend on-site 12-step meetings. ![]() Inpatient programming for substance abuse is a combination of individual, family, and group psychotherapy. Typically lasting between three and seven days, inpatient care is designed to stabilize the patient and refer them to a less-intensive level of care. If detoxification or stabilization is necessary, patients may be referred to inpatient care. Upon admission, patients undergo an initial medical evaluation and behavioral health assessment. The facility is one of only 22 hospital-based inpatient programs in Arizona to offer detox services. If necessary, the facility also offers medically-supervised detoxification services. One of 23 hospitals operated by Banner Health, a nonprofit healthcare provider, Banner Thunderbird Medical Center of Glendale, Ariz., a suburb of Phoenix, provides inpatient care and outpatient-based programs for adults and adolescents (ages 13 to 17) struggling with substance abuse, a primary psychiatric disorder, or co-occurring disorders. ![]()
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